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‘Highly alarming’ email blast citing Amazon and Synchrony Bank sparks concerns about fraud, but Synchrony says no customer data was compromised

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‘Highly alarming’ email blast citing Amazon and Synchrony Bank sparks concerns about fraud, but Synchrony says no customer data was compromised

Category : entrepreneur

  • A suspicious email blast from Synchrony Bank raised concerns on Monday about possible fraudulent activity.
  • One email said a trial deposit had been made to an Amazon credit-builder account. Another email said action was required on an application. 
  • In a statement sent to Business Insider after the publication of this story, a Synchrony spokesperson said: “Synchrony is aware of an unplanned notification that was distributed in error to some consumers. The email sent in error did not include any customer data or personal information. We are currently investigating the notification and the root cause.”
  • The spokesperson said the messages were an internal error and “did not involve a data breach or fraudulent activity.”
  • Amazon also said it was aware of the issue, telling Business Insider: “Amazon is aware of a notification that was distributed by Synchrony in error to some customers. They are investigating the root cause. Additional inquiries can be sent to Synchrony.”
  • Visit Business Insider’s homepage for more stories.

Dozens of people are reporting that they received a series of suspicious messages on Monday concerning Synchrony Bank and Amazon.

Three separate messages were sent to recipients over the course of an hour via email and text message on Monday, according to reports on social media and interviews with affected customers.

The messages said they were sent by Synchrony Bank. The subject line of the second email reads: “A Trial Deposit Has Been Successfully Made to Your AMAZON CREDITBUILDER,” according to a copy of the message obtained by Business Insider. 

Synchrony

Business Insider

The subject line of the third email reads: “Action required on your application.” The body of the email was blank.

In a statement sent to Business Insider shortly after the publication of this story, a Synchrony spokesperson said: “Synchrony is aware of an unplanned notification that was distributed in error to some consumers. The email sent in error did not include any customer data or personal information. We are currently investigating the notification and the root cause.”

The spokesperson said the messages were an internal error and “did not involve a data breach or fraudulent activity.”

Amazon also said it was aware of the issue.

“Amazon is aware of a notification that was distributed by Synchrony in error to some customers,” an Amazon spokesperson told Business Insider. “They are investigating the root cause. Additional inquiries can be sent to Synchrony.”

Laurie Voss said he received the emails on Monday and found them alarming.

“Because I didn’t sign up for anything, and it talks about trial deposits … the whole thing looks highly alarming,” Voss said. 

He said he didn’t have an Amazon credit-builder account, but he does have an Amazon store card. 

Many others found the messages alarming and suspected fraudulent activity, according to social-media posts. People also reported having trouble getting through to Synchrony Bank’s customer-service phone lines. 

Synchrony responded to one concerned customer on Monday:

—Ask Synchrony (@AskSynchrony) November 25, 2019

Here’s what people are saying on social media. 

—Michael Chapin (@mikedotchapin) November 25, 2019

—skillet killer (@skilletkiller) November 25, 2019

—VER1TAS (@THE_VER1TAS) November 25, 2019

—Lena Cazabat (@kswirl30) November 25, 2019

—Kathryn Kirby (@katiegkirby) November 25, 2019

—Marc Luber (@JD_COT) November 25, 2019

—Bart Dyer (F3 Carmen SanDiego) (@BartDyer) November 25, 2019

—Kyiv-il Genius (@GIowing0rb) November 25, 2019

—Ichabod Music Co (@ichabodmusic) November 25, 2019

—David Martin (@cltlivin) November 25, 2019

 

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About Author

Sammy Singh

Global VC, Founder, and entrepreneur extraordinaire as featured in Inc. Magazine, Bloomberg, and Forbes. Sammy Singh is a graduate of UCLA and Wharton School of Business as well as a former student of Loyola University of Chicago. Sammy is best known as a renowned financial technology global entrepreneur and has founded over 26 different firms across industry and all over the world. He is a venture capitalist,a TV/ Film actor, tax specialist, and marketing solutions strategist. Connect with Sammy Singh on social media below! www.linkedin.com/in/cfo www.instagram.com/champagnegqpapi www.facebook.com/officialsammysingh www.twitter.com/cxosynergy www.medium.com/@sammysingh www.crunchbase.com/sammysingh

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